Sacer Guarantees

All SACER Guarantees

We stand by our great products and prices, your orders are covered by the following:

Product Guarantee - If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will usually resend the order or offer you a full refund.
Product Warranty - If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, contact us.
Return To Us – If you have found the parcel arrived damaged, missed or not as described, you can ask for a return or refund. You can return it to us in new condition for a refund minus the shipping charges. For health reasons certain adult and clothing products cannot be returned if opened. 

Product Warranty Claims

This covers you for quality issues within the warranty period. Every product has a specific warranty period. If it is not stated in the product listing, email to [email protected].. The procedure is listed below.

1. Make a video or photo showing the issue and contact our Customer Service.
2. We will contact you for more information or give you a response about your claim within 2 Business days.
3. If it is covered under our Guarantee; you will likely be asked to return the product to us.